Frequently Asked Questions.
01. What if I received damaged or incorrect items?
If we make a mistake on your order, please contact us same day and we will amend the situation. The correct order will be replaced, no cost to the buyer. The same procedure will be implemented for damaged items.
Please Note: Photos on the website may not represent the exact product delivered.
02. Can I cancel my order?
If you wish to make changes to your order, please call or fill out our contact form as soon as possible. We will gladly make any changes but is not guaranteed. Once your order has been processed or if 1 hour has passed since the purchase, we are no longer able to make any changes.
Please Note: Our support team is available until 8:00 PM PST Monday–Sunday. Orders processed after 8:00PM will be delivered the next day. If you’ve reached out to us after these hours, we may not get to your email until the following day, and the order may have already been processed.
